Remote control with FastViewer
Fast and easy remote maintenance – anytime, anywhere
What often sounds complicated on the phone, is usually obvious with a quick glance at the screen. With FastViewer Secure Advisor you save time, travel costs and optimally support your customers.
With just one mouse click, you can show, view and remotely control screen contents. Transfer individual files and folders or synchronize entire folder structures.
A session is started in seconds! FastViewer Secure Advisor enables spontaneous remote maintenance. You can even access computers that you regularly administer if they are unmanned.
Your bonus for customer support
Vice versa is also possible. Remote support lets you change the viewing direction, so you can show customers your screen. You can show your opposite quite clearly how to place an online order or how your newest product works. This remote maintenance function makes FastViewer Secure Advisor the ideal solution for customer hotlines!
Your advantages through remote maintenance with FastViewer
- Quick help: FastViewer is up and running right away – without installation
- Usable everywhere and anytime
- Data is well protected thanks to 256-bit AES encryption
- Fast learning and easy operation
The most important functions at a glance
- Remote control for PCs and live support in one tool
- Control unmanned computers via remote clients (100 clients per room included)
- Application selection – protect your confidential content with just one click
- Data exchange via drag & drop
- Viewing direction change included
- Comprehensive rights management and user management
- Portmapper makes access to devices or machine controls possible – operating system independent!
- Practical protocol and tamper-proof session logging function
- Simple transfer of keyboard shortcuts
- Comfortable invitation by e-mail
- Extensive customization options
- Own server solution available
- and much moreâ€¦
How it works
Online support with Secure Advisor is quite easy. All you need to do is send your customer an e-mail containing an invitation link. After this has been clicked and the PC has been released, you can immediately start the remote maintenance. If desired, you also have access to files and programs. And all this without any administrative obstacles – you do not have to worry about firewalls or entering IP addresses. Start today with the FastViewer Secure Advisor remote maintenance solution – your customers will love your support!