Can my support solve
this issue here?

With FastViewer you can be there for your customers, even when you don’t happen to be.


Secure Advisor: designed for professionals

At a glance

Secure Advisor is a universally usable administration tool, ideally suited for live support in IT, for customer hotlines or as a remote control solutions. With Secure Advisor you offer your customers help precisely when they need it! You can always access the application from any computer – you are also available on the go! By the way, with only one license, you can access an unlimited number of computers.

Support functions

Support without obstacles

Secure Advisor lets you access other computers, even when Windows user account control is active. You can change system settings where necessary within the session or install software.

Screen sharing for remote maintenance and support

In live support, your opposite first has to release their PC to grant you access. When maintaining unattended PCs, you can directly access the server or PC.

Work as usual – key shortcuts transferred

Do you like working with shortcuts? Secure Advisor makes life easy for you. Standard shortcuts, like »CTRL+C« and »CTRL+V« are transferred directly.

Rebooting remote clients

Have you just installed new software on a remote client and have to restart the device now? No problem, because with secure Advisor you can simply remote boot computers outside your reach.

Repair problems in peace and quiet

The remote screen lock function lets you work undisturbed. The customer’s computer screen only shows a message that the device is currently being remote maintained. In the preview window you control what your opposite sees.

Support for PCs with several monitors

With Secure Advisor you can choose which monitor you can see if your opposite works with several monitors.

Transfer data

The synchronous file transfer lets you exchange documents conveniently with drag&drop – even larger files and images.

Manage and synchronise folders

With the file manager you have full access to the file system and can synchronize entire folder structures.

Change viewing direction – show your own monitor

Show your opposite what you mean. By making your own monitor visible on your customer’s monitor, you can solve problems even more rapidly than before. Support has never been so easy!

Communicating

You decide: telephone, VoIP, chat or video

What kind of communication do you prefer? In remote support, you can choose between telephone, VoIP, integrated chat and video.

Documentation

Tamper-proof recordings

Record your sessions and play them back – without the need for an additional player. Your sessions can be reviewed at any time.

Your support protocols

Do you want to document your support services? Use the log file. At the beginning or end of each session you can record the time, task, or problems. The log file can also be exported to Excel as a CSV file. For billing and reports, you have quick access to your notes.