MAC IT-Solutions GmbH

A secure and excellent remote maintenance system is a prerequisite for our customer support

To support our exclusive software professionally and via the most secure method for online seminars as well as for up close and personal customer support, we opted for FastViewer in 2010 after conducting extensive market research.

The security mechanisms when setting up a connection via the so-called “Secure Connect Service” ensure end-to-end encryption, since the data is only passed through on the communication server. Communication between the infrastructure components is encrypted with AES.
The authentication of users occurs via an individual and specific session number and thus ensures a very high level of protection. Since FastViewer uses standard ports, no safety-critical changes and adjustments to the firewall are required, and multiple redundant servers ensure high reliability and availability. In our own customer portal, we have thus personalized and configured our own customized solution to meet our specific needs and requirements.

It is also very important for us that “FastViewer” is a TÜV-certified solution, since this effectively underscores our customers’ trust.
We use FastViewer across the board for support, software installations at customer sites, sales presentations, web conferences and even for online training.
Since the implementation in 2010, the number of sessions at the MAC company, where FastViewer is used, has almost doubled. Our entire team gives “FastViewer” the top grade of “Very Good”!

MAC IT-Solutions GmbH offers mail order software for multi-channel retailers. MAC is the IT solution provider for mail order software in the multi-channel environment. The ERP, CRM, PIM, Webshop and POS systems are used by a large number of renowned mail order businesses. With MAILplus and DiVA, MAC offers the two relevant ERP and CRM standard solutions with which mail order companies can map their processes efficiently and transparently. The ERP systems are complemented by the integrated POSeidon POS system and by the integrated webshop SHOPin. References include dress-for-less, Elégance, karstadt.de, hessnatur, jpc, Orion, Plus.de, Versandhaus Walz and many others.

The MAC module system offers you a perfect networked IT platform to optimize your business processes in multi-channel commerce.

The well-established MAC team of actual mail order and IT professionals is constantly striving to find the optimal solution for MAC customers. This is reflected not least in the lean corporate hierarchy and the internally developed project methodology.