of FastViewer GmbH
Welcome to our website and thank you for your interest in our company. We take the protection of your personal data very seriously. We process your data in accordance with applicable personal data protection legislation, in particular the EU GDPR (EU) and our country-specific implementation laws, which provide comprehensive information about the processing of your personal data by FastViewer GmbH and your rights.
Personal data is any information that makes it possible to identify a natural person. This includes, in particular, your name, date of birth, address, telephone number, email address and IP address.
Anonymous data is available if no personal reference to the user can be made.
Responsible body and data protection officer
c/o Matrix42 AG
Elbinger StraĂźe 7
60487 Frankfurt am Main
Contact info of the external data protection officer
atarax GmbH – Norbert Rauch Consulting
Your rights as a data subject
We would first like to notify you of your rights as a data subject. These rights are standardised in Articles 15 – 22 (GDPR) (EU), and include:
- The right of access (Art. 15 (GDPR) (EU)
- The right to erasure (right to be forgotten) (Art. 17 (GDPR) (EU),
- The right to rectification (Art. 16 (GDPR) (EU)
- The right to data portability (Art. 20 (GDPR) (EU)
- The right to restriction of data processing (Art. 18 (GDPR) (EU),
- The right to object to data processing (Art. 21 (GDPR) (EU).
To exercise these rights, please contact: firstname.lastname@example.org. The same applies if you have any questions regarding data processing in our company. You also have a right of appeal to the relevant data protection supervisory authority.
Right to object
Please note the following with respect to your right to object:
When we process your personal data for the purpose of direct marketing, you have the right to object to this data processing at any time without providing the reasons for such objection. This also applies to profiling insofar as it is associated with direct marketing.
If you object to the processing for direct marketing, we will no longer process your personal data for such purposes. The objection is free of charge and can be made informally, where appropriate to: email@example.com
Should we process your data to protect legitimate interests, you may object to such processing at any time for reasons that arise from your specific situation; this also applies to profiling based on these provisions.
We will then cease to process your personal information unless we can demonstrate compelling legitimate grounds for processing such information that outweigh your interests, rights and freedoms, or the processing is intended to assert, exercise or defend legal claims.
Purposes and legal bases of data processing
The processing of your personal data complies with the provisions of the (GDPR) (EU) and all other applicable data protection regulations. Legal bases for data processing arise in particular from Art. 6 (GDPR) (EU).
We use your data to initiate business, to fulfil precontractual, contractual and legal obligations, to conduct the contractual relationship, to offer products and services and to consolidate customer relationships, which may include marketing and direct marketing.
Your consent also constitutes a data protection regulation. In this respect, we will inform you of the purposes of data processing and the right to withdraw your consent. If the consent also relates to the processing of special categories of personal data, we will explicitly notify you in the consent process, Art. 88 (1) (GDPR) (EU).
Processing of special categories of personal data within the meaning of Art. 9 (1) (GDPR) (EU) may only take place where necessary on the grounds of legal regulations and there is no reason to assume that your legitimate interests should prevail to the exclusion of processing such data, Art. 88 (1) (GDPR) (EU).
Disclosure to third parties
We will only transmit your data to third parties within the scope of the statutory provisions or with the appropriate consent. In all other cases, information will not be transferred to third parties unless we are obliged to do so owing to mandatory legal regulations (disclosure to external bodies, including the supervisory authorities or law enforcement authorities).
Recipients of data / categories of recipients
In our organisation, we ensure that only individuals who are required to process the relevant data to fulfil their contractual and legal obligations are authorised to handle personal data.
In many cases, service providers or partners assist our specialist departments to fulfil their tasks. The necessary data protection contract has been concluded with all service providers.
Transfers of personal data to third countries / Purpose of transfers of personal data tothird countries
A processing of personal data for prospective customers and customer care for processing inquiries via the contact form or requesting a trial version may also be carried out in third countries. In any case, provided that such processing is carried out by our partners in third countries in compliance with the applicable data protection legislation, which includes the use of the relevant data protection instruments.
Otherwise, a transfer of data to third countries (outside the European Union or the European Economic Area) shall only take place if required by law or if you have provided your consent for such transfer.
Period of data storage
We store your data for as long as such is required for the relevant processing purposes. Please note that numerous retention statutory periods require that data must be stored for a specific period of time. This relates in particular to retention obligations for commercial or fiscal purposes (e.g. commercial code, tax code, etc.). The data will be routinely deleted after use unless a further period of retention is required.
We may also retain data if you have given us your permission to do so, or in the event of any legal disputes and we use the evidence within the statutory limitation period, which may be up to 30 years; the standard limitation period is 3 years.
Secure transfer of your data
We implement the appropriate technical and organisational security measures to ensure the optimal protection of the data stored by us against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. The security levels are continuously reviewed in collaboration with security experts and adapted to new security standards.
The data exchange to and from our website is encrypted. We provide https as a transfer protocol for our website, and always use the current encryption protocols. In addition, we offer our users content encryption in our contact forms and applications. We alone can decrypt this data. It is also possible to use alternative communication channels (e.g. surface mail).
Obligation to provide data
A range of personal data is required to establish, implement and terminate the obligation and the fulfilment of the relevant contractual and legal obligations. The same applies to the use of our website and the various functions we provide.
We have summarised the details in the above point. In some cases, legal regulations require data to be collected or made available. Please note that it will not be possible to process your request or execute the underlying contractual obligation without this information.
Categories, sources and origin of the data
The data we process is defined by the relevant context: it depends on whether, for example, you place an order online, enter a request on our contact form or if you want to send us an application or submit a complaint.
Please note that we may also provide information at specific points for specific processing situations separately where appropriate, e.g. when uploading application documents or when making a contact request.
We collect and process the following data when you visit our website:
- Name of the Internet service provider
- Information on the website from which you visited us
- Web browser and operating system used
- The IP address by your allocated Internet service provider
- Files accessed, volume of data transferred, downloads/file export
- Information on websites accessed on our site, including date and time
- For reasons of technical security (in particular to safeguard against attempts to attack our web server), this data is stored in accordance with Article 6 (1) letter F (GDPR) (EU). Anonymisation takes place no later than after 7 days, by abbreviating the IP address, so no reference is made to the user.
We collect and process the following data as part of a contact request/trial request:
- Last name, first name
- E-Mail address
- Info on wishes and interests
- Type of request (request as prospect, customer, dealer/partner)
- How became aware about FastViewer
We process the following data as part of the ordering process:
- Last name, first name
- Invoice address
- E-Mail address
- phone number
We collect and process the following data for newsletters:
- Last name, first name
- Info on wishes and interests
We collect and process the following data for our WhosOn chat:
- Last name, first name (Username)
We collect and process the following data for support requests:
- Last name, first name
- E-Mail address
- Information about the license / application
We collect and process the following data for helpdesk requests:
- Affected products
- Contact name
- Contact E-Mail address
- Contact phone number
We collect and process the following personal data for OnlineLog: (if activated)
Possible columns of the connection log:
- Master external IP – External IP-address of the Moderator
- Master int. IP – Internal IP-address of the Moderator
- Client IP – Client IP-address
- Windows user – Windows user name
- Local Computer Name – local computer name
- User Name – Username according to the FastViewer user management
Information that is logged only when using Remoted:
- RE User Name – Domain\Username of the Moderator
- RE client name – Name of the remote computer in the remote overview
- RE Computer Name – Name of the Remoted-computer â€“ only Remoted V2.6
We collect and process the following data by using the FastViewer partner area
(If available, accessible via: https://portal.fastviewer.com)
- Contact person
- Zip Code/City
- E-Mail address
Contact form / Contact via email (Art. 6 (1) letters a, b (GDPR) (EU)
A contact form is available on our website which can be used to contact us electronically. If you write to us using the contact form, we will process the data you submitted in the contact form to respond to your queries and requests.
In so doing, we respect the principle of data minimisation and data avoidance, such that you only have to provide the information we require to contact you, which is your email address and the message field itself. Your IP address will also be processed for technical reasons and for legal protection. All other data is voluntary, and additional fields are optional (e.g. to provide a more detailed response to your questions).
If you contact us by email, we will process the personal information provided in the email solely for the purpose of processing your request.
Newsletter (Art. 6 (1) letter a (GDPR) (EU)
You can subscribe to a free newsletter on our website. The email address, the title and first/last name you provided when you subscribed to the newsletter will be used to send the personalised newsletter.
The principle of data minimisation and data avoidance is observed here, as only the email address, the title and the first/last name is mandatory. Your IP address will also be processed when you subscribe to the newsletter for technical reasons and legal protection.
You can of course terminate the subscription at any time via the opt-out option provided in the newsletter and thus revoke your consent. It is also possible to revoke the consent by e-mail to firstname.lastname@example.org.
Web shop (Art. 6 (1) letter b (GDPR) (EU)
We process the data provided by you within the scope of the order form solely to execute and fulfil the contractual relationship, unless you agree to further use.
The principle of data minimisation and data avoidance is observed here, as we only request data that is required to perform the contract or fulfil our contractual obligations (i.e. your name, address, email address and the payment data for the specific payment method you have chosen) or to collect data that is mandatory under the law.
Your IP address will also be processed for technical reasons and legal protection. If this data is not provided, we will have to decline the conclusion of the contract, as we cannot then perform the contract or will be obliged to terminate an existing contract, where appropriate. You can of course provide additional data on a voluntary basis.
Registration / Customer account (Art. 6 (1) letter a, b (GDPR) (EU)
On our website, we offer users the opportunity to request a trial license, giving personal information. Subsequently, the access data are sent to the user of the test license via e-mail.
Here the principle of data economy and data avoidance is considered, since only the data necessary for the registration are marked as obligatory field with an asterisk (*). These are e.g. Salutation, first name, name and e-mail address.
For orders via our online shop, we also need the billing address for delivery (salutation, first name, last name, address, e-mail address).
By registering on our website, the IP address of the user, the date and time of registration are also stored (technical background data). By activating the button “Free Trial!” you give your consent to the processing of your data.
Upon completion of the registration process, your data will be deposited for the use of the protected customer area. As soon as you log in to the FastViewer customer portal (https://portal.fastviewer.com/) with your license number and password, this data will be made available for actions you have taken.
Of course, you can also cancel or delete the registration or your customer account by sending us an info via e-mail to email@example.com.
Payment systems (Art. 6 (1) letter a, b (GDPR) (EU), credit check (Art. 6 (1) letter f (GDPR) (EU)
In our online shop you can select to pay on invoice or PayPal. To do this, the relevant payment data is collected to perform your order and process your payment. Your IP address will also be processed for technical reasons and legal protection.
The principle of data minimisation and data avoidance is observed here, such that you only submit the data we urgently need to process the payment and therefore fulfil the contract or to collect the payment for which we are under a legal obligation. We cannot fulfil the contract without this data, and we will therefore have to decline it.
The payment system we use implements SSL encryption to protect your data.
Note on PayPal: PayPal is a PayPal (Europe) S.Ă .r.l. et Cie, S.C.A company, 22-24 Boulevard Royal, L-2449 Luxembourg. If the data subject selects â€śPayPalâ€ť as an option during the order process in our online shop, the data subjectâ€™s information will be automatically sent to â€śPayPalâ€ť.
By selecting this payment option, the data subject consents to the transfer of personal data required for payment processing. The personal data transmitted to PayPal is generally a first name, last name, address, email address, IP address, telephone number, mobile phone number or other data required for payment processing.
Personal data associated with the relevant order is also necessary to execute the purchase contract. Details on data protection at PayPal can be found at:
(for the legal situation from 25.5.2018).
Marketing purposes existing customers (Art. 6 (1) letter f (GDPR) (EU)
FastViewer GmbH is keen to nurture the customer relationship with you and to send you information and offers about our products/services. We therefore process your data to send you the relevant information and offers via email.
If you do not consent, you may object to the use of your personal data for the purpose of direct marketing at any time; this also applies to profiling insofar as it is associated with direct marketing. If you object, we will cease processing your personal information for this purpose.
You can withdraw your consent at any time free of charge and informally without stating the reasons for such and should be addressed to FastViewer GmbH, Schwesterhausgasse 11, 92318 Neumarkt, Germany or sent via email to firstname.lastname@example.org.
Application (Art. 6 (1) letter a, b (GDPR) (EU)
Thank you for your interest in the activities of our FastViewer GmbH. We are aware of the importance of your data and process the personal data you provide per E-Mail form solely for the purposes of the effective and correct execution of the application process and for contacting you during the application process. We shall not disclose data to third parties without your consent.
We respect the principle of data minimisation and data avoidance, such that you only have to provide the information we require to carry out a review your application documents, e.g. Your curriculum vitae (supplement if necessary) or if we are legally obliged to collect such information.
We store your data for the above purpose until the application process has been completed and the relevant deadlines have expired, which will be no later than six months after receipt of a decision. However, you may allow us to store your application documents for a longer period to review them for other vacancies that match your profile.
You can withdraw your consent at any time without stating the reasons for such with effect for the future by E-Mail: email@example.com or via post to FastViewer GmbH, Schwesterhausgasse 11, 92318 Neumarkt, Germany.
Cookies (Art. 6 (1) letter f (GDPR) (EU) / Art. 6 (1) letter a (GDPR) (EU) with consent)
Our website uses â€ścookiesâ€ť at various locations, which serve to make our offer more userfriendly, effective and secure. Cookies are small text files that are placed on your computer and stored by our browser (locally on your hard disk).
Cookies enable us to analyse how users use our websites so we can design the website content in accordance with the visitorâ€™s needs. Cookies also allow us to measure the effectiveness of a particular ad and, for example, to place it based on the user’s interests.
Most of the cookies we use are “session cookies”, which will be automatically deleted after your visit. Persistent cookies are automatically deleted from your computer when their validity period (generally six months) has expired or you delete them yourself prior to expiry.
Most web browsers automatically accept cookies. You can generally change your browser’s settings if you prefer not to send the information. You can still use the offers on our website without restrictions (exception: configurators).
Please note: If you deactivate the placing of cookies on your PC, you may not be able to access all our website functions in certain circumstances.
Links to other providers
Our website also contains clearly identifiable links to the Internet sites of other companies. Although we provide links to websites of other providers, we have no influence on their content, and no guarantee or liability can therefore be assumed for such. The content of these pages is always the responsibility of the respective provider or operator of the pages.
The linked pages were checked at the time of linking for potential legal violations and identifiable infringements. No illegal content was identified at the time of linking. However, a permanent content control of the linked pages is not reasonable without concrete evidence of an infringement and, upon notification of a violation of rights, such links will be promptly removed.
Web tracking process / plugins and third party tools
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link:Â https://tools.google.com/dlpage/gaoptout?hl=en.
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site:Â Disable Google Analytics.
Outsourced data processing
We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic data collection by Google Analytics
This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.
Google Analytics Remarketing
Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer).
Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging.
To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.
You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link:Â https://www.google.com/settings/ads/onweb/.
The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes.
Google AdWords and Google Conversion-Tracking
This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).
reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.
The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place.
Data processing is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.
This website uses CleverReach to send newsletters. The supplier is CleverReach GmbH & Co. KG, MĂĽhlenstr. 43, 26180 Rastede. CleverReach is a service which organizes and analyzes the distribution of newsletters. The data you provide (e.g. your email address) to subscribe to our newsletter will be stored on CleverReach servers in Germany and Ireland.
Sending our newsletters with CleverReach enables us to analyze the behavior of newsletter recipients. Among other things, we can find out how many recipients have opened the email containing the newsletter and how often various links contained therein are clicked. With the help of conversion tracking, we can also analyze whether a predefined action (such as the purchase of a product on our website) takes place after clicking on the link in the newsletter. For more information on how data is analyzed by CleverReach, please visit https://www.cleverreach.com/de/funktionen/reporting-und-tracking/.
Data processing is based on Art. 6 (1) (a) DSGVO. You may revoke your consent at any time by unsubscribing to the newsletter. The data processed before we receive your request may still be legally processed.
If you do not want your usage of the newsletter to be analyzed by CleverReach, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website. The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of CleverReach. Data we have stored for other purposes (e.g. email addresses for the members area) remains unaffected.
Completion of an outsourced data processing contract
We have entered into an agreement with CleverReach for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using CleverReach.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
When you call up a page of our website that contains a social plugin, your browser makes a direct connection with Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
On our website, we use the tool â€śWhosOnâ€ť from the company Parker Software Limited (Victoria Business Park Prospect Way, Knypersley, Stoke-on-Trent ST8 7PL, UK). The tool is a web analytics service, which we use to provide you with the chat function.