Privacy Policy

Personal data

FastViewer GmbH does not collect any personal data (e.g. names, addresses, telephone numbers or e-mail addresses) on its websites, except if you volunteer such data to us (e.g. by registration or surveys) and/or have agreed to let us collect data or if the appropriate legislation on data privacy allows collection of this data. Your data can be forwarded to a third party (FastViewer partner or reseller) by requesting a trial version, in order to ensure best service possible.

Data privacy obligation of FastViewer GmbH

The privacy of personal data is important to FastViewer GmbH. Therefore, we conduct all of our activities in accordance with applicable legislation on protection of personal data and data security. The following explains which information FastViewer GmbH may collect, how FastViewer GmbH treats this information and to whom, where appropriate, it can be provided.


In general, we use the personal data you provide to answer your inquiries, process your orders or provide access to specific information or offers. For maintaining customer relationships, it may further be necessary:

  • to store your personal data, process and share it with our worldwide subsidiaries, to better respond to your wishes or to improve our products or services; or
  • that we (or a third party on our behalf) use personal data to inform you about FastViewer GmbH offers that are useful for your business, or to conduct online surveys to better fulfil the tasks and requirements of our customers.

Of course we respect if you do not want to leave us your personal data to support our customer relationships (especially direct marketing or market research). We will not sell your personal data to third parties or otherwise market it, other than to companies and subsidiaries of the Siemens Enterprise Communications corporate group.

Permissible use

FastViewer GmbH will only collect, process and use the personal data you provide for the purposes we communicate to you, except if collection, processing or use

  • is for a further purpose directly related to the original purpose for which the personal data was collected.
  • is necessary for preparing, negotiating and fulfilling a contract with you,
  • is necessary due to legal obligation or by official or judicial appointment,
  • is required for justifying or protecting against legal claims or for warding off lawsuits,
  • serves to prevent fraud or other illegal activities, e.g. deliberate attacks on FastViewer GmbH IT systems.

Communication or use-related data

When you access our website using telecommunication services, communication-related information (e.g. Internet Protocol address) or utilization data (such as the data on the start and finish of your visit and the duration, as well as on the telecommunications services you use) is automatically collected by technical means. This can allow conclusions on personal information. As far as collection, processing and use of your communication or use-related information is required, it is subject to the statutory data privacy provisions.

Automatically collected non-personal data

When you access our websites, occasionally (not via registration) information is automatically collected that is not assigned to a specific person (for example, the internet browser in use and the operating system; domain name of the website you last visited; number of visits; average retention time; pages accessed). We and our worldwide subsidiaries use this information to determine how attractive our websites are and to improve their performance and content.

“Cookies” – information that is automatically stored on your computer

When you visit one of our websites, it can happen that we store information in the form of a “cookie” on your computer, which automatically recognizes your computer when you next visit. Cookies permit us, for example, to adapt a website to your interests or store your password so you do not have to enter it again every time you visit. If you do not want us to recognize your computer again, please set your internet browser to deletes cookies from your computer hard drive, block all cookies, or warn you before a cookie is stored.


FastViewer GmbH does not knowingly collect personal information from children, without expressly pointing out that such information should only be provided with the consent of the parents if applicable laws provide for this. Use or disclosure of children’s personal data is only done by us, insofar as this is legally allowed, to obtain the legally required parental consent or for the protection of children. The term “child/children” is subject to national applicable laws and cultural practices.


FastViewer GmbH takes all technical and organizational security measures required to protect your personal data against accidental or unlawful destruction, modification or loss and against unauthorized disclosure or access.

Links to other websites

FastViewer GmbH websites contain links to other websites. FastViewer GmbH is not responsible for the privacy policies or contents of these other websites

Questions and notes

FastViewer GmbH responds to all reasonable requests for inspection of and, where necessary, correction, addition or deletion of personal data. If you have questions or comments about this privacy policy (for example, to review and update your personal data), please click on “Contact” in the upper right corner of this window and select the menu item “About the company”, “About us – questions about the company”. In the course of the further development of the internet, we will continue to adapt our privacy policy. We will announce changes to this page on time. We therefore advise you to regularly visit this website to stay up to date on the current status of our privacy policy.

Use of Google Analytics:

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You may at any time revoke the right of Google Analytics to collect and use your IP address with effect for the future. For more information, see We would like to inform you that on this site the code “gat._anonymizeIp();” was added to Google Analytics, to ensure anonymous collection of IP addresses.


This website uses CleverReach to send newsletters. The supplier is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede. CleverReach is a service which organizes and analyzes the distribution of newsletters. The data you provide (e.g. your email address) to subscribe to our newsletter will be stored on CleverReach servers in Germany.

Sending our newsletters with CleverReach enables us to analyze the behavior of newsletter recipients. Among other things, we can find out how many recipients have opened the email containing the newsletter and how often various links contained therein are clicked. With the help of conversion tracking, we can also analyze whether a predefined action (such as the purchase of a product on our website) takes place after clicking on the link in the newsletter. For more information on how data is analyzed by CleverReach, please visit

Data processing is based on Art. 6 (1) (a) DSGVO. You may revoke your consent at any time by unsubscribing to the newsletter. The data processed before we receive your request may still be legally processed.

If you do not want your usage of the newsletter to be analyzed by CleverReach, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of CleverReach. Data we have stored for other purposes (e.g. email addresses for the members area) remains unaffected.

For more information, see the privacy policy of CleverReach at

Completion of an outsourced data processing contract

We have entered into an agreement with CleverReach for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using CleverReach.

Using Adobe Typekit Webfonts:

Our website uses special fonts. We use the subscription service of the software company Adobe Systems Incorporated (based in the US) – Adobe Typekit. The font is provided directly by Adobe from the United States. For accounting reasons between Adobe and us and to enable the transmission of the fonts being used, a corresponding cookie is placed on your computer. As far as we are aware, Adobe also receives your IP address in the process.

You can, of course, object to and opt out of the described procedure at any time at the following address:

Using WhosOn:

On our website, we use the tool “WhosOn” from the company Parker Software Limited (Victoria Business Park Prospect Way, Knypersley, Stoke-on-Trent ST8 7PL, UK). The tool is a web analytics service, which we use to provide you with the chat function. By integrating a cookie, the number of previous page views, the IP address (incl. DNS) and the geographic location derived from it, the previous chat history, as well as the operating system and browser being used are determined and transmitted to Parker Software Limited. The data is processed and transmitted back to us. This allows us to offer you personal service and advice. You may prevent the use of cookies by selecting the appropriate settings in your browser.