Can my support solve
this issue here?

With FastViewer you’re always there for your customer, even when you aren’t actually there.

Secure Advisor: Plenty of scenarios

Ad-hoc support

Surprise customers with online support at speeds that cannot be beaten! With our collaboration solutions you can access other PCs from any computer and react immediately where needed. Uncomplicated, fast and without any extra expense or effort to your customers!

Customer hotlines

Cut support and reaction times for your helpdesk or customer hotline. With the change in viewing direction function you can explain complicated applications in detail and perfectly clearly. Or present new products in detail – with Secure Advisor you also have a new acquisition tool at your disposal!

Remote control and remote desktop access

Prevent problems before they crop up. With Secure Advisor you can offer your customers continuous remote maintenance of their PCs – even when they are unattended. You can work in peace and quiet when others are on their way to work or have left the workplace.

Mobile support

Our FastViewer applications give you maximum freedom with minimal time expenditure. Provide support from wherever you are – your license is not assigned to a specific workplace. You can also download the remote control software anytime from our customer portal. And, if you have a large customer base, Secure Advisor lets you support all of your customers – there are no limits to the number of PCs you can support.

Work from behind firewalls and regardless of Windows user account controls

Secure Advisor lets you access PCs that have the remote client installed or where your opposite uses the FastClient – regardless of firewalls or proxy settings.

Your bonus – presentations and training

With Secure Advisor you not only go for a comfortable and intuitive support application and administration tool. Our remote support solution also lets you offer online presentations or training sessions with up to two participants.