Reference

  • All-round web collaboration tool – ready for the realCloud!

    All-round web collaboration tool – ready for the realCloud!

    An IT full-service provider for the SME sector – with the added benefit of its own cloud

    As an IT service provider, we need to quickly and easily handle requests from our customers and their employees and to assist them in solving problems in their own IT environments remotely. In addition, we would also like to offer our customers the tools we use – with a strong conviction.

    Our criteria for selecting an appropriate tool for remote administration were, amongst others, ease of use and license handling, high security standards as well as flexible and fast remote maintenance of both supervised and unattended devices.

    All-round web collaboration tool – ready for the realCloud!

    With Instant Meeting and Secure Advisor from FastViewer, we have found exactly what PKN needs to provide an own product to our customers from our data center. On the other hand, we also have an absolutely suitable tool to provide remote support to our customers. And to cap it off, the FastViewer partner portal offers all the features we need to quickly and easily issue or expand licenses for new and existing customers. As a Managed Cloud Provider with our own cloud products, this is an unbeatable advantage.

    What you shuld never forget

    Good contact with the vendor is rarely considered and completely underestimated when choosing a product. If the first problems then emerge, you very quickly find yourself lost in a “service desert”. We are therefore particularly pleased to have found a vendor like FastViewer that provides us with wonderfully pleasant support and quick assistance.

    About  PKN Datenkommunikations GmbH

    PKN Datenkommunikations GmbH (PKN) has been growing since its foundation in 1995 into an increasingly broader-based  IT full-service provider for the SME sector. We offer communication and security solutions from a single source and support more than 475 customers from various industries throughout Germany.

    Kay Schwarz, Marketing – PKN Datenkommunikations GmbH